In light of the ever changing
conditions surrounding the pandemic, our protocols have also been very fluid.
In an effort to continue to protect our clients and our employees without sacrificing the care of our patients we have decided to discontinue the “traffic” into our building.
If you have a scheduled appointment, please call our office when you arrive in the parking lot. We will ask that you remain in your car while we take your pet’s history by phone. A nurse will take your pet from your car into our building for its exam by the doctor. After the exam, the doctor will call you with any questions or concerns, the nurse will return your pet to your car and we ask that you make your payment by phone before you leave.
If you need a prescription or food
please follow the same instructions. If you can pay by phone before you pick
your items up it will help the process go more smoothly. We will leave the
items in a chair near our door when we know you have arrived.
We want to stay open for our patients. We want to stay open for our community. We hope that by taking these extra precautions we can continue to care for your pets.
Thank you for your patience and understanding while we navigate our way through these changes. As they say, “It takes a village”.
Wishing You All Good Health,
The Staff at Felton Veterinary Hospital
Update as of 3/16/2020:
Today, along with many other counties in California, Santa Cruz County has issued a “Shelter in Place” order. Veterinary Clinics are considered an “Essential business”. Our doors will remain open! We will continue to schedule appointments, we can refill your pet’s prescriptions and supply their prescription dog food. We will, however, be cancelling our Wednesday vaccine clinics for at least the next 2 weeks as an extra safety precaution.
Our office has a bit of a barren look these days. We have removed all comfy seat cushions so we can easily disinfect our benches. We have removed brochures and counter items for the same reason. We have put into place extra disinfecting protocols to help keep our clients and staff safe. We have chairs outside of our entrance for those that prefer to wait there.
We ask that, if you are sick or have been exposed to someone who is but you have SERIOUS concerns about your pet, please arrange to have a friend or family member bring your pet in. If that is not possible call us so we can discuss options. If absolutely necessary, we will have you wait in your car and will send a (likely masked and gloved) nurse out to take your pet’s history and information. The nurse will bring your pet into our building for its exam.
We are trying to limit the number of people in our waiting room so please only bring additional family members if absolutely necessary. Do not bring any pet items from home ie: blankets, toys etc.
Take the necessary precautions to clean your hands before entering the building.
We encourage payment over the phone for any prescriptions or food purchases prior to pick up to limit the physical exchange of credit cards and transaction terminals.
We appreciate you cooperation in helping to keep both our clients and our employees safe. We want to stay open so that we can continue to serve the pets in our small community.
Please call us if you have any questions or concerns.